Refund Policy
Last updated: 4 November 2026
We offer digital files that are delivered immediately after payment. That shapes what we can and
cannot refund.
When we refund or redo
| Situation | What we do |
|---|---|
| The file is missing, corrupt, or the wrong report | We send the correct file, or refund in full |
| The report contains a factual error you can point to | We redo the analysis once at no cost within 48 hours; if the redo does not fix it, we refund |
| You were charged twice | We refund the duplicate in full |
| You bought the wrong report by mistake and have not downloaded it | We refund in full |
When we do not refund
| Situation | Why |
|---|---|
| You disagree with the conclusion | The report is an opinion with stated assumptions. Different readers may reach different conclusions; that is expected, not a defect. |
| You have already downloaded and read the file, and it matches its description | The product was delivered as described. |
| You want a different company covered | Coverage is published before purchase. |
Nothing in this policy removes a statutory right you have in your country of residence. If you are
in the EU or UK, you have a 14-day right of withdrawal for digital content; by starting the
download at checkout you ask us to begin delivery immediately and acknowledge that the right of
withdrawal is lost once the download has started.
How to ask
Email support@deepvalueapp.com with the order number and a
one-line description. We answer within two business days. Refunds are issued by the merchant of
record to the original payment method.